Gatehouse Dining

2125 Cole Dr, Charlotte NC 28215
$$$ American

Private Retirement / Senior Living dining. Residents of Aldersgate at Shamrock and their guests only at this time.

Review by

Copyright © TableAgent.com

Reservations

Business Info

  • Address: 2125 Cole Dr, Charlotte NC 28215
  • Cross Street: Cole Drive
  • Cuisine: American |
  • Cost: | Moderate
  • Category: Retirement Community
  • Star Rating:
  • Reservations: Required
  • Dress Code: Casual
  • Meals Served: Lunch | Dinner | Other |
  • Parking: Private Lot |
  • Payment Options: Debit |
  • Corkage Fee: N/A
  • Phone: 704-532-4044
  • Features: Full Bar, Catering Services, Private Room, Takeout Available, Working Fireplace, Wheelchair Access, Personal Wines Allowed, Lounge / Bar, Healthy Options, Free Wi-Fi, Farm-to-table,
  • Occasion: Dining Alone, Business Dining, Special Occasion,

Photos

Gatehouse Dining - Gatehouse Dining

Business Hours

Reservations Available
Monday
Gatehouse Lunch 11 a.m. - 2 a.m.
Gatehouse Dinner 4:30 p.m. - 7 p.m.
Tuesday
Gatehouse Lunch 11 a.m. - 2 p.m.
Gatehouse Dinner 4:30 p.m. - 7 p.m.
Wednesday
Gatehouse Lunch 11 a.m. - 2 p.m.
Gatehouse Dinner 4:30 p.m. - 7 p.m.
Thursday
Gatehouse Lunch 11 a.m. - 2 p.m.
Gatehouse Dinner 4:30 p.m. - 7 p.m.
Friday
Gatehouse Lunch 11 a.m. - 2 p.m.
Gatehouse Dinner 4:30 p.m. - 7 p.m.
Saturday
Gatehouse Lunch 11 a.m. - 2 p.m.
Gatehouse Dinner 4:30 p.m. - 7 p.m.
Sunday
Gatehouse Lunch 11 a.m. - 3 p.m.
False

Customer Reviews & Ratings

4.49 out of 5 stars based on 250 votes

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Oct 22, 2021
David N.
Astin was wonderful! We kept asking questions and he kept getting us answers/people to provide answers. [We were new to Gatehouse.] The jalapena cornbread -- a gift -- was delicious!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Oct 02, 2021
Margie L.
The food was good. The waitress was great. It just took a long time to get our food.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Oct 01, 2021
Lavada F.
I had four guests, and they thought the food was great. Preicious, our server, was very attentive, and this was as important as having good food.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 8/10
Value: 10/10
Sep 28, 2021
Joan E.
The meal was great. I enjoyed everything and all was done nicely.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Sep 26, 2021
Kay J.
All was great. Prime Rib special was wonderful. Sam’one gave us great service.

Overall: 10/10
Food: 9/10
Service: 9/10
Ambience: 8/10
Value: 10/10
Sep 25, 2021
Nancy Jo L.
The food and the service were excellent. The only problem at all was that where we were seated was pretty noisy making conversation difficult.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 5/10
Value: 8/10
Jul 17, 2021
Helen T.
Swordfish was excellent. Service much improved. If server too young to get drinks, it takes forever to get a glass of wine. The dining room looks like a gymnasium. Very unwelcoming. No greenery, sterile tables, dull napkins,

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jul 11, 2021
Margie L.
Everything was good. Our server worked very hard. She was very sweet. She was very knowledgeable.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 7/10
Value: 10/10
Jul 07, 2021
Judy O.
the basil lemon salmon was delicious and the portion size was just right. our server was excellent, handling the dining in order and also preparing an order “to go.” the wait wasn’t long as fewer residents were dining at that time.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jun 17, 2021
Jerry P.
We had a guest with us and we all had a great experience, our waitress is one of the best on staff. She was very attentive and took time with deserts. Our guest has been looking for a retirement home and she said Aldersgate was the best she had visited. Very proud of Aldersgate.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jun 13, 2021
Jackie F.
The food and service have gotten much better! Please keep Mary's green beans on the menu forever! The dining experience is getting much better overall! Keep up the good work! The watermelon rum punch was delicious also!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jun 09, 2021
Lillian Q.
Service and food quality continue to improve.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jun 06, 2021
Margaret K.
I would liked to have had the bruscell sprouts done a little more. Mine were very crunchy. I did like the way they were prepared.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
May 27, 2021
Ruth J.
It was more than awesome. Rob from Culinary was exceptional. Whitney from Culinary made my day!!

Overall: 10/10
Food: 8/10
Service: 10/10
Ambience: 8/10
Value: 10/10
May 26, 2021
Dot L.
Service was good. Had the special...grouper. Food was good but seasoning was not my favorite. Fish was good. My dinner partner had the artichoke dip and was disappointed that the "dip" was so thin she could not actually dip it with the pita pieces. Had some last week ...was thick to dip with the "chips". Need to work on consistency of prep so recipes are more nearly the same on different days.generaly the food is much improved since new management came on board.

Overall: 9/10
Food: 9/10
Service: 9/10
Ambience: 7/10
Value: 9/10
Oct 23, 2021
Bill G.
Remember my email address (it’s 24 characters) so I don’t have to type it every time!

Overall: 9/10
Food: 9/10
Service: 10/10
Ambience: 7/10
Value: 9/10
Oct 21, 2021
Mick M.
Main pasta was a little dry

Overall: 9/10
Food: 10/10
Service: 10/10
Ambience: 5/10
Value: 9/10
Oct 09, 2021
Helen T.
Food very good! Salmon was prepared as requested. Unfortunately, the dining room looks like a gymnasium! No ambience at all.

Overall: 9/10
Food: 9/10
Service: 7/10
Ambience: 8/10
Value: 7/10
May 27, 2021
Dan @ Carolyn K.
We feel the Dining Room Employees and Staff are giving it everything they have. They are plowing new ground, trying to find a decent Wait Staff, while our Government is paying them more to sit home, and get paid to make more than they can make working. I would hate to be in Whitney, Constant, Ruth & Rob’s shoes, as they are striving to please us with high quality food, and good service. This at the cost of them working many long hours overtime and working double shifts. Food Quality has definitely gone way up, and as they progress, I am sure you will find your Dining experience to be very pleasant. Let’s please all give them a chance to do their job, and try supporting them, rather than any negative comments.

Overall: 8/10
Food: 10/10
Service: 10/10
Ambience: 9/10
Value: 9/10
Oct 01, 2021
Tom J.
My wife's dish did not have the shrimp she requested on her pasta dish. She had to wait while the rest of us ate so our food would not get cold. Our server (Grace, I think) was very nice.

Overall: 8/10
Food: 9/10
Service: 10/10
Ambience: 7/10
Value: 10/10
Sep 24, 2021
Joyce G.
Food has been VERY good lately and the service is always good. Staff are very friendly and very informative on the food. We are lucky to have them.

Overall: 8/10
Food: 6/10
Service: 8/10
Ambience: 6/10
Value: 6/10
Sep 22, 2021
Judy S.
The food was fairly good but the potatoes were only Luke warm.

Overall: 8/10
Food: 8/10
Service: 6/10
Ambience: 8/10
Value: 8/10
Sep 02, 2021
Ardis E.
I was alone and was asked if I would like to sit with some one else. I say with a nice man that I had not met before and we had an interesting conversation. That made the dining experience so much better.

Overall: 8/10
Food: 7/10
Service: 9/10
Ambience: 7/10
Value: 7/10
Aug 22, 2021
August W.
The vegetables and potatoes were luke warm. Fish was a little over done.

Overall: 8/10
Food: 9/10
Service: 8/10
Ambience: 7/10
Value: 10/10
Jul 25, 2021
Tom D.
The new menu is a big improvement, more choice. Getting better every day.

Overall: 8/10
Food: 8/10
Service: 9/10
Ambience: 7/10
Value: 9/10
Jun 24, 2021
Anne B.
I enjoyed my dinner, but others at the table had food that was not up to their expectations. The service was good, and our server's attitude was very pleasant. We all feel that white tablecloths at dinner would fill a need to make the ambiance rise to a higher level. Overall, more than satisfactory.

Overall: 8/10
Food: 8/10
Service: 8/10
Ambience: 7/10
Value: 6/10
Jun 24, 2021
Ed W.
Food was good, and well prepared. The meat (filet) was much smaller than it used to be, and the price is higher. In general, the food prices are growing too fast.

Overall: 8/10
Food: 9/10
Service: 5/10
Ambience: 9/10
Value: 8/10
May 27, 2021
Tom J.
Overall, positive dining experience. Food was good. However, the service seemed slow and we had to wait a while to order, for drink refills, a to-go box, and meal receipts. Waitress was very nice and did her job well, but seemed spread a bit thin among other tables she was helping.

Overall: 8/10
Food: 7/10
Service: 10/10
Ambience: 6/10
Value: 4/10
May 26, 2021
Kathy H.
Please change the entire menu.

Overall: 8/10
Food: 9/10
Service: 9/10
Ambience: 8/10
Value: 7/10
May 23, 2021
Bill G.
Arugula Fruit salad and Soup was perfect. Good service.

Overall: 8/10
Food: 6/10
Service: 8/10
Ambience: 8/10
Value: 6/10
May 21, 2021
Dale T.
I ordered Maple Dijon Salmon. There was no maple syrup on the salmon, which was disappointing. I requested a small container of syrup but received more Dijon mustard. I assume the kitchen doesn’t have any. I think the dining room menus should remove the word “maple” from the menu.

Overall: 7/10
Food: 5/10
Service: 9/10
Ambience: 10/10
Value: 7/10
Sep 22, 2021
Bill G.
2 items barely warm. Server great but overworked!

Overall: 7/10
Food: 5/10
Service: 8/10
Ambience: 7/10
Value: 5/10
Jul 08, 2021
Muriel G.
I had a salad with chicken because I am so tired of the menu. There was nothing notable about my dinner. The staff are always pleasant. But I don't think the chefs are listening to the people: too much spice, tough meat, too many items on the menu such as appetizers that we don't need.

Overall: 7/10
Food: 7/10
Service: 8/10
Ambience: 8/10
Value: 8/10
Jun 09, 2021
Jane T.
The salmon was somewhat overcooked which was disappointing because it has usually been consistently perfectly cooked. Cappuccino crunch ice-cream unavailable for guest.

Overall: 7/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
May 30, 2021
Cember C.
Everything was great in the Gatehouse dining room for lunch today. The food was delicious. We were surprised at how good the new lactose free ice ream was. Our server, Ja-Shun, is the best. We were seated promptly at the time of our reservation. The only real issue is that there are not enough servers for the number of people eating. Hopefully that issue will be resolved soon.

Overall: 7/10
Food: 8/10
Service: 5/10
Ambience: 8/10
Value: 8/10
May 27, 2021
Judy S.
Our wait person was probably new. She needs more training. Her verbal skills were lacking plus she tried to take our plates before we were finished.