Jul 23, 2021
We arrived 8 minutes early and were promptly seated without being asked if we had a reservation. Order was taken quickly, at approximately 7:05 pm. Food was delivered to table shortly before 8 pm. Waitress advised at 7:35, 7:42, 7:47 that 'it's on it's way; it will be right out', and at 7:52 pm, she advised "they're just waiting on your fries". Burger and fries tasted great, but was cold upon arrival at table. Patty Melt was good, but: melt & fries were cold on arrival at table. Patties on melt were half the size of the bread (??). Carrot cake was outstanding.
Staff is dressed casually, which you wouldn't expect from such an establishment, and professionalism doesn't exist (woman and her son, both in shorts, left their table and strolled through the kitchen...perhaps the restaurant manager? Not too cool to have non-kitchen personnel in the kitchen, but they did get their food 45 minutes ahead of us). Everyone had very long wait times, which should never happen, especially when you're only serving burger and fry type items.
Also, we were given a full menu, then told 'we're only doing (this) tonight'...so there should be a separate menu for the "light menu" nights. I have credentials, so I'm not just "talking trash"...an actual chef would never send out cold food or meatball shaped patties for a patty melt.
Overall, the food, although cold, did taste pretty good, and was plated for good presentation. (1) Staff needs to be dressed appropriately for this setting, in upscale matching style. (2) If 'chef' is advertised, then should actually have a chef, or at least someone with enough experience to care about what they prepare and what they send out. (3) Stress professionalism. "You guys" is an extremely inappropriate way to address the customers who pay for services which in turn provide your living; I'm female. iquette should be embraced; i.e., for a table of 3 men: "Gentlemen, it's been my pleasure to serve you. We thank you and look forward to serving you agai