Italian Bear Chocolate - Fitzrovia

29 Rathbone Place, London W1T 1JQ
$ Italian

Reservations

Booking Notes:

Due to the high volume of clients queuing outside our shop to get a table, we kindly request your utmost punctuality and inform you that we will not be able to keep your table for more than 10 minutes after your booking time.

Business Info

  • Address: 29 Rathbone Place, London W1T 1JQ
  • Cross Street: Charlotte Street
  • Cuisine: Italian |
  • Cost: | Very Inexpensive
  • Category: Coffee Shop
  • Star Rating:
  • Reservations: Recommended
  • Dress Code: Casual
  • Meals Served: Breakfast | Brunch | Lunch | Dinner |
  • Parking: Street |
  • Payment Options: VISA | Amex | MasterCard | Discover | Diners Club | JCB | PayPal | UnionPay | Cash | Apple Pay | Google Pay | Debit |
  • Corkage Fee: N/A
  • Phone: +44(0)207 580 9530
  • Features: Late Dining, Catering Services, Outdoor Seating, Private Room, Takeout Available, Cooking Classes, Free Wi-Fi, Tea Service,
  • Occasion: Child Friendly, Romantic Dining, Dining Alone, Business Dining, Meet for a Drink, People Watching, Quiet Conversation, Special Occasion, Vegetarian, Quick Bite, Trendy / Hip, Celebrity Spotting, Date Night,

Photos

Italian Bear Chocolate - Fitzrovia - Menu - Drinks & Desserts
Italian Bear Chocolate - Fitzrovia - Menu - From the kitchen

Business Hours

Reservations Available
Monday
All Day - Chocolaterie Cafe' 10:00 - 23:00
Outdoor 10:00 - 23:00
Tuesday
All Day - Chocolaterie Cafe' 10:00 - 23:00
Outdoor 10:00 - 23:00
Wednesday
All Day - Chocolaterie Cafe' 10:00 - 23:00
Outdoor 10:00 - 23:00
Thursday
All Day - Chocolaterie Cafe' 10:00 - 23:00
Outdoor 10:00 - 23:00
Friday
All Day - Chocolaterie Cafe' 10:00 - 23:00
Outdoor 10:00 - 23:00
Saturday
All Day - Chocolaterie Cafe' 10:00 - 23:00
Outdoor 10:00 - 23:00
Sunday
All Day - Chocolaterie Cafe' 11:00 - 22:30
Outdoor 11:00 - 22:30

F.A.Q.s

Frequently Asked Questions
Due to the high volume of clients queuing outside our shop to get a table, we kindly request your utmost punctuality and inform you that we will not be able to keep your table for more than 5 minutes after your booking time.
False

Customer Reviews & Ratings

4.57 out of 5 stars based on 980 votes

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Apr 18, 2024
Becky G.
Great service, no wait time and delicious cake, profiteroles and hot chocolate. Happily gave us boxes to take home what we had left over.

Overall: 10/10
Food: 9/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Mar 26, 2024
Farai p.
Brilliant

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Feb 23, 2024
Arun C.
The hot chocolate and chocolate cake were amazing. Nice, chilled out atmosphere aswell. Will be coming back in the future!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Feb 04, 2024
Heather M.
Lovely food & drinks would recommend going! Staff were very polite

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jan 29, 2024
Marco D.
Loved it all. Real thick Italian chocolate, not the chocolatey milk you get usually in the UK.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 9/10
Value: 10/10
Jan 22, 2024
Lorraine C.
Fantastic service , amazing food , triple chocolate cake and triple chocolate hot chocolate are a must !!! We pre - booked, there was a bit of a queue but the staff were managing it quite well

Overall: 10/10
Food: 8/10
Service: 9/10
Ambience: 8/10
Value: 10/10
Jan 06, 2024
Li N.
The triple chocolate cake... chocolate was not flowy enough. White chocolate was kind of clumpy. And the triple chocolate did not cover the whole slice of cake.

Overall: 10/10
Food: 5/10
Service: 0/10
Ambience: 10/10
Value: 5/10
Dec 28, 2023
Gamma P.
The location was good, the ambience was also good. They were understaffed on the day and we had to repeat ourselves a few times to get the things right. The staff serving did their best to make things right. On a different day I believe it may have been a better service with a full complement of staffing.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 25, 2023
Mel S.
Was wonderful. Brilliant chocolate and cake. Was a fantastic start to our Christmas day out in London.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 14, 2023
Priya P.
Best Experience!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 07, 2023
Lee R.
Excellent. Give it a go

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Nov 02, 2023
Hanisah I.
Best service

Overall: 10/10
Food: 10/10
Service: 7/10
Ambience: 10/10
Value: 7/10
Nov 02, 2023
Surina B.
Delicious cakes and drinks! Amazing atmosphere. You only need a small hot chocolate its so indulgent!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Oct 24, 2023
David C.
We had a fun time. Service was excellent thank you xxx

Overall: 10/10
Food: 8/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Oct 13, 2023
Martin G.
Loved it all. If I had to suggest anything it would be to add some grapes or chutney to the cheese platter as there's only so much cheese I can eat with needing a contrast! And a little more bread

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Sep 27, 2023
Agata S.
Hot chocolate was amazing, food as well Really recommend to visit this place

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Aug 08, 2023
Nazlee H.
The cakes were delicious and full of flavour. Servers were very friendly, helpful and knowledgeable. We sat at the table for a long time and did not have to vacate quickly. Would visit again.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 9/10
Value: 8/10
Aug 05, 2023
Natalie W.
We had a lovely time visiting Italian Bear. The chocolate was amazing. The service was super fast and very friendly. I had the Caprese cake to take home and it was delicious and a large slice too. It’s not the cheapest but was worth the visit to do something different in London and have a treat. Will certainly go back.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 9/10
Value: 10/10
Jul 31, 2023
Daniel N.
Amazing atmosphere! Perfect service!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jul 23, 2023
Robin H.
Absolutely a highlight of our London visit. Why did I not know of this charming and delicious place before? The food was outstanding, the service impeccable, and the hot chocolate was out of this world. 10 stars!!!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jul 05, 2023
Abigail C.
Food was incredible, tasted amazing and the portions were huge! Staff were lovely as well - will definitely be back!

Overall: 10/10
Food: 10/10
Service: 7/10
Ambience: 10/10
Value: 10/10
Jun 14, 2023
Ben C.
Food was amazing and so were the drinks. Will definitely be going back next time we are in London.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jun 09, 2023
Shaz P.
I had a great time. The person I was with lost a gold bracelet and I was wondering if any of the staff found anything. Thank you

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
May 30, 2023
Susan H.
We loved everything about the Italian bear, we visited as a family to celebrate my birthday, the staff were so accommodating making sure 14 of us had somewhere to sit together. Nothing was too much trouble and the food was amazing and of course we had to try the triple chocolate cake which you need to share with someone as its huge but so worth it . Well worth the trip.

Overall: 10/10
Food: 10/10
Service: 9/10
Ambience: 8/10
Value: 10/10
Mar 16, 2023
Lauren I.
Honestly the best place me and my friend have been to in London. The hot chocolate was insane and our charcuterie board tasted amazing. Our waitress was very nice (marita/marina/cant remember her name??) and she was very helpful. We will definitely be back!!!!!!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Mar 15, 2023
Sarah F.
Amazing place, so much to choose from. The chocolate is delicious especially the dark. Staff were great & friendly.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Mar 10, 2023
Sharman L.
Loved the croissant sandwiches and the latte smothered in chocolate. Everything was delicious and everyone working there was so friendly!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Mar 04, 2023
Jackie C.
Entering the premises with a buggy was tricky. First of all there was a rope closing the entrance door off and the other door was the exit door. There was an 8 seater table by the door which could be replaced by smaller ones to give more seating space or move it towards the back and bring the smaller tables forward. There was only one toilet not suitable for baby changing or if you are in a wheelchair. The hot chocolate drink is pure chocolate, very delicious but if you are wanting a panini first order the drink for afterwards. On the whole the service and atmosphere was delightful. A very novel idea. Well done.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Feb 14, 2023
Kate R.
Really great experience, we loved it.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 8/10
Value: 10/10
Feb 04, 2023
Hala H.
Amazing chocolate and service. Toilets not so clean.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jan 24, 2023
Rahul P.
Very unique and tasty hot chocolate.. Must try place.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jan 17, 2023
Sukaina H.
Great menu. Wonderful tasting desserts and great service and management. Will definitely be going again.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jan 11, 2023
Amber L.
We had a young blonde boy as our waiter, apologies I didn’t catch his name. He was efficient, attentive, friendly. We were first in so sat in the armchairs. To improve I think the restaurant needs more comfy seating. Hot chocolate was lovely and have been twice already with more trips planned.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 30, 2022
Shweta S.
It was an amazing experience! Loved the hot chocolate. Will definitely visit again on my next visit.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 28, 2022
James B.
Scrumptious, absolutely delicious. Three triple hot chocolates, triple chocolate salted caramel tart, and chocolate covered strawberries were ordered and consumed with joy. The chocolate was some of the best I’ve ever tasted. Not a white chocolate fan, and even lived that. YES, you should go here

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 25, 2022
Russell B.
Delicious! Get a reservation or you might not get a table.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 19, 2022
Aliona C.
The food was beyond delicious! The staff was very friendly and the atmosphere just felt warm and home like.

Overall: 10/10
Food: 8/10
Service: 10/10
Ambience: 8/10
Value: 8/10
Dec 15, 2022
Ana A.
Berry good hot chocolate

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 14, 2022
Kevin B.
If you have kids this is the place to take them

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 13, 2022
Reza A.
Thank God we booked in advance, and we probably got the best seat in the house. Great service which came with suggestion that worked out well, a really courteous set of staff who were not rushed despite the long winter queue outside, super atmos…

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Dec 13, 2022
Rita A.
It was a Christmas treat for my granddaughters who absolutely loved it, A true chocolate experience, thank you and merry Christmas

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Nov 07, 2022
Andressa S.
Lovely staff and very cozy space. Even though it’s smaller than I was expecting, there’s lots of natural light, nice temperature inside. The downsides: tables are too small and depending on how much food you order, you might need to use another table, probably taking place from someone else who’s waiting outside for a seat. I think round tables would solve the problem and suit the place well. What I noticed is that they took too long to call for extra staff when the place got busy. It’s just too much for only one server and still she gave her best. Other than that, big kudos to the kitchen staff - food that not only feeds your belly but the soul. Quality ingredients, tastes fresh and homemade. Not to mention the chocolate: I’ve had the best chocolate cake I ever tasted in my entire life. I will certainly go back to Italian Bear multiple times!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Sep 29, 2022
Ahmed S.
Delicious taste of cakes and chocolates we have ever experienced. One of the perfect dessert place.

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 8/10
Aug 23, 2022
Hollie R.
This chocolate cafe is lovely, on a perfect little corner where you can sit outside or inside. We sat outside where we could watch the world go by! The staff were really friendly and polite, table service was good. The choices are great and the hot chocolate where they drip all types of chocolate over the cups is amazing and tastes great too! If you’re a chocolate lover it’s a must!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 8/10
Aug 14, 2022
Hassan M.
Will be returning ace service well deserved tip

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Jun 13, 2022
Emma H.
Loved it. Will definitely be coming back

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
May 27, 2022
Elizabeth W.
Lovely visit, the 2 ladies that served us were so kind and helpful! Everything was delicious. Will definitely be back on our next trip to London

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 6/10
Feb 04, 2022
Dinesh S.
Best Hot Chocolate Ever!! Love it

Overall: 10/10
Food: 1/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Feb 01, 2022
Leigh C.
Amazing hot chocolate. It's extremely rich - almost just liquidised chocolate. Be prepared for a sugar high!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
Oct 07, 2021
dominique o.
Said in fitsrovia is my favorite branch i love the rustic feel of everything and the staff is always warm and welcoming. They made some freshly baked almond croissants for us which was truly lovely we appreciated it very much. Will surely come back again!

Overall: 10/10
Food: 10/10
Service: 10/10
Ambience: 10/10
Value: 10/10
May 26, 2021
Molly I.
This was the best meal I have ever had! Thank you I will be back!

Overall: 9/10
Food: 10/10
Service: 10/10
Ambience: 6/10
Value: 10/10
Mar 29, 2024
Maya Y.
Our experience at Italian Bear was great. The only complaint I have, is that the people seated next to us had children who were watching videos out loud on a phone at the table, which sort of took away from the otherwise calm, relaxing atmosphere of the restaurant. This is obviously not Italian Bear’s fault.

Overall: 9/10
Food: 9/10
Service: 9/10
Ambience: 10/10
Value: 10/10
Jan 30, 2024
Federica I.
Loved the atmosphere and the chocolate was really good. The cake was a bit too much after a while but still delicious. I'd love to see a Sacher Torte one day.

Overall: 9/10
Food: 9/10
Service: 10/10
Ambience: 10/10
Value: 7/10
Jan 16, 2024
Babita P.
Loved the Hot chocolate

Overall: 9/10
Food: 9/10
Service: 8/10
Ambience: 8/10
Value: 8/10
Dec 22, 2023
Manal A.
The cake and hotchocklet amazing but its not hot and the table out side need to clenning

Overall: 9/10
Food: 10/10
Service: 6/10
Ambience: 8/10
Value: 8/10
Dec 18, 2023
Jaanya C.
Your credit card reader isn’t working and the staff was very rude about the same

Overall: 9/10
Food: 9/10
Service: 10/10
Ambience: 9/10
Value: 7/10
Jun 02, 2023
Freya G.
Lovely service from a smiley lady topped up our water without being asked. Food was lovely, chocolate very good!

Overall: 9/10
Food: 8/10
Service: 9/10
Ambience: 10/10
Value: 9/10
Apr 07, 2023
Charlie W.
The staff were very friendly and it was nice atmosphere in the cafe. The cake was delicious especially with the triple chocolate. But the milkshake didn’t have much taste and the chocolate was stuck to the bottom of the glass. Overall it was a good experience and I would go again.

Overall: 9/10
Food: 10/10
Service: 8/10
Ambience: 8/10
Value: 9/10
Feb 20, 2022
Beatrice B.
The very best chocolatey place in London, Said is definitely my go to place for afternoon chocolate wonders. I always have Gianduia Triple Chocolate with Chilli hot chocolate here and it never disappoints, but apparently all of the other foods here are absolutely delicious. I suggest to book in advance as it's always full.

Overall: 8/10
Food: 8/10
Service: 8/10
Ambience: 10/10
Value: 10/10
Feb 21, 2024
Aileen C.
Needed more staff on. Our hot food sat waiting for staff to serve us. It would have need more enjoyable if it had been hotter. This happened twice to us once with our main meal of pasta and again with our HOT chocolate and cake. As delicious as the hot chocolate was it would have been more enjoyable of it had arrived at our table hot and not sat on the counter getting cold. Cannot fault the friendliness off the member of staff she was lovely.

Overall: 8/10
Food: 8/10
Service: 8/10
Ambience: 7/10
Value: 7/10
Feb 16, 2024
Mustafa B.
Good overall but and tables and menus were a little dirty and the toilet was disgusting. Attention to detail is important. Otherwise a fun stop on Valentine’s Day.

Overall: 8/10
Food: 10/10
Service: 7/10
Ambience: 9/10
Value: 10/10
Feb 04, 2024
Laura C.
Great food, great experience. Service was a bit disappointing

Overall: 8/10
Food: 9/10
Service: 2/10
Ambience: 9/10
Value: 8/10
Feb 03, 2024
Shana K.
Service wasn’t great, we had to ask for tap water three times before getting it. We also asked another waitress for help, and she said she couldn’t help us but someone else would be able to - it would’ve been great if she had told the waitress that was serving us that we wanted assistance but unfortunately she just carried on

Overall: 8/10
Food: 9/10
Service: 10/10
Ambience: 10/10
Value: 6/10
Dec 22, 2023
Adrian C.
Our party of 5 had a lovely time and the service was great. Amazing hot chocolate and cakes but very expensive for what it is.

Overall: 8/10
Food: 10/10
Service: 7/10
Ambience: 9/10
Value: 10/10
Dec 14, 2023
Emeline C.
Food and drinks are absolutely amazing but long wait to order-long wait to get your order and the toilets were dirty. If these negative points were just a little bit worked on this place would be a 10/10. Thank you.

Overall: 8/10
Food: 6/10
Service: 10/10
Ambience: 7/10
Value: 7/10
Dec 13, 2023
Rana U.
The chocolate cake was frozen unlike my previous visit when it was melting and delicious. I spoke with the waitress and he was very helpful. He made it melt and it was then better.

Overall: 8/10
Food: 8/10
Service: 8/10
Ambience: 8/10
Value: 8/10
Nov 19, 2023
Mani S.
Nice cozy restaurant and friendly staff. Very good menu - reasonably priced.

Overall: 8/10
Food: 9/10
Service: 9/10
Ambience: 7/10
Value: 8/10
Aug 20, 2023
Zoe W.
Great cafe, especially for chocolate lovers. Great service. It was every so slightly sensory overload with the echo of when people talking just from the acoustics. But that wouldn't affect everyone but if you are susceptible to noise triggering you, might be an idea to take some noise cancelling earphones.

Overall: 8/10
Food: 9/10
Service: 9/10
Ambience: 9/10
Value: 9/10
May 04, 2023
Dionne H.
Everything was nice only thing is that hot chocolate should of been hot not warm . And should be able to choose one chocolate topping not just all three. Otherwise had a great time and the kids love it to .

Overall: 8/10
Food: 10/10
Service: 5/10
Ambience: 7/10
Value: 7/10
Mar 20, 2023
Federica C.
The food is incredible although the desserts are waaaay too big and heavy. It would be better to make them a bit smaller and cheaper instead. I saw many tables leaving without finishing even half the plate. The service is slow and a bit inattentive.

Overall: 8/10
Food: 10/10
Service: 9/10
Ambience: 10/10
Value: 9/10
Dec 21, 2022
Susan B.
The hot chocolate and ice cream we had were delicious and the service was good and friendly. We were glad we had made a reservation as there was a long queue outside the cafe. The only negative was that the toilets were not very clean.

Overall: 8/10
Food: 10/10
Service: 3/10
Ambience: 5/10
Value: 7/10
Dec 08, 2022
Amelia B.
The hot chocolate can't be faulted and was pretty reasonable. However the customer service could be improved. We were dumped on the end of a table with a family with no room to breathe and it felt like they were rushing us out the whole time.

Overall: 8/10
Food: 9/10
Service: 6/10
Ambience: 9/10
Value: 7/10
Nov 30, 2022
Mariana S.
Overall nice experience but please make it clear when doing a reservation that your table booking is only for 45 min!! We took our time to choose and no one informed us the table had a limited time neither was mentioned online when booking! Our food came and they informed us we only had 10 min left!! Not nice!

Overall: 8/10
Food: 5/10
Service: 8/10
Ambience: 10/10
Value: 5/10
Aug 30, 2022
Akeel A.
I did try this place as a recommendation from social media, I was not blown away by the food tbh. The hot chocolate tasted of nothing, more like cold custard, the vegan chocolate croissant I would not recommend. The cake with the triple choc affect was nice, but the cake needed to be warm, because it was cold it was dry. The above has probably affected by view on the value. The service and the people were great, just the food let it down, when compared to other great dessert places like Feya, Drunch etc.

Overall: 8/10
Food: 8/10
Service: 9/10
Ambience: 10/10
Value: 5/10
Aug 24, 2022
Lenka S.
It was nice the waiter with a strong accent ( and only one person to be in there) was doing what he could. And he was pretty busy with tables, T/A and food orders. And then later another male came to work, not really willing to work much. It’s a very famous place by Instagram. Otherwise clean and welcoming.

Overall: 8/10
Food: 8/10
Service: 10/10
Ambience: 10/10
Value: 6/10
Jul 20, 2022
Kate F.
Food was very nice cheese board would off been better with some chutney, chilli jam and tomatos. Toilets could do with abit of a makeover.

Overall: 8/10
Food: 9/10
Service: 8/10
Ambience: 2/10
Value: 6/10
Jan 12, 2022
Corinne C.
There was a clear lack of atmosphere in the cafe. There was old implements hanging on the wall but looked a mess. There was no indication the chocolates are made on site and the display looked less than impressive. I did not see any chocolate bars which I wanted to buy as a treat for my friend I took for her birthday. The cakes looked ok and took time for the display to be set up. We arrived at 11 am on Sunday and just about setting up. I would have expected the cafe to be set up and ready for customers but it was not and therefore it felt flat. The hot chocolate was delicious however the term hot can’t be applied to it as it was not hot and we had to send back ( she said hadn’t had enough time to warm up) , another indication the cafe was not ready! I felt the price of a ‘hot’ chocolate was excessive especially if you want the different chocolate drizzled over the cup (and not much chocolate for an extra £1.80. Also on your booking form it asked for radon for visit . I put birthday but what for ? no body made any reference to it and I felt for selling a luxury chocolate the experience was lacking. The product is good but be careful of overcharging and not following through when this was supposed to be a special treat and one we had come up to town for specially. On the positive the staff were nice and friendly.

Overall: 8/10
Food: 9/10
Service: 8/10
Ambience: 0/10
Value: 8/10
Nov 09, 2021
Marya I.
My god, the hot chocolate! I'm dreaming of my next cup.

Overall: 7/10
Food: 8/10
Service: 4/10
Ambience: 5/10
Value: 6/10
Jan 30, 2024
Kay B.
Service was very slow despite not being that busy. Wasn't quite the experience their Instagram makes you think it will be.

Overall: 7/10
Food: 5/10
Service: 6/10
Ambience: 7/10
Value: 10/10
Jan 21, 2024
alessia p.
Very good hot choc but quite expensive. Staff needs improvement but there are some decent basics of customer service

Overall: 7/10
Food: 9/10
Service: 8/10
Ambience: 7/10
Value: 6/10
Jan 16, 2024
Moshana K.
The cakes were delicious. I think the cleanliness of the place needs to be worked on a little, but I am aware that it was peak time and very busy - but with a queue going out of the door, and lots of tables still with dirty cups and plates / I just think that things could have been moving a lot quicker. i also don't think that its right that the downstairs was closed off and that there was only one toilet available for the whole cafe. I'm glad that I forward planned and booked a table, I would still come back for the cake and hot chocolate.

Overall: 7/10
Food: 8/10
Service: 10/10
Ambience: 5/10
Value: 10/10
Dec 15, 2023
almas a.
Hot choco was okay loved the chocolate cake but the place is so loud and its not that big

Overall: 7/10
Food: 7/10
Service: 9/10
Ambience: 7/10
Value: 8/10
Nov 30, 2023
Eve M.
The expectations for this place were hyped up but in reality it's just a very simple cafe serving chocolate. The atmosphere was pleasant and the service was courteous. Hot and boozy drinking chocolates were OK. Cakes were nice enough. It's just nothing special and I wouldn't come back.

Overall: 7/10
Food: 5/10
Service: 8/10
Ambience: 8/10
Value: 7/10
Nov 08, 2023
Kemi O.
They look after everyone. I went at an extremely busy time and though the staff were stretched thin, they did their best to be attentive and accommodating

Overall: 7/10
Food: 9/10
Service: 5/10
Ambience: 6/10
Value: 7/10
May 29, 2023
Gabriella C.
The food was delicious. The thing is that panini could be a big bigger. Another thing is that i didnt know for exaple that i HAVE to ask to put 3 chocolats on top of my cakes. i camo for the pictures and taste of 3 chocolates on top, but nobody asked me if i would liked to. The service i would say slow and staff seemed to be stressed and unhappy and unorganized. there was mess with the tables and bookings. The price didnt expect so much, as we had just deserts mostly and 1 panini, but i had to count before myself. The brownie DELICIOUS. Thank you

Overall: 7/10
Food: 8/10
Service: 8/10
Ambience: 8/10
Value: 6/10
Mar 14, 2023
Julie A.
It was a good experience and the chocolate cake was massive. The hot chocolate with the triple chocolate was probably too much with the cake! I couldn’t drink/eat it all. It will be one or the other next time. It all tasted amazing though.

Overall: 7/10
Food: 10/10
Service: 3/10
Ambience: 7/10
Value: 7/10
Feb 24, 2023
Sarah G.
Sadly waited 45 mins to be served even though we had booked a table . It was fairly chaotic until someone took control about an hour after we arrived.

Overall: 7/10
Food: 9/10
Service: 5/10
Ambience: 8/10
Value: 6/10
Feb 13, 2023
Domitilla Z.
Staff very nice but they looked overworked and the booking system didn’t work. We had booked for 3pm and had to wait standing outside for over 40 minutes.

Overall: 7/10
Food: 9/10
Service: 7/10
Ambience: 9/10
Value: 8/10
Dec 25, 2022
Jade B.
It was a day with two staff working and although we had booked we had to wait 20 mins for a table.also one of them was a new staff member so our order was not taken correctly . Another staff member eventually showed up and was very efficient and corrected the order. All the chocolate drinks and food we ordered were lovely . However there were no gluten free options and we had to have soup minus bread and the meat board minus bread and still paid the same price

Overall: 7/10
Food: 9/10
Service: 7/10
Ambience: 6/10
Value: 7/10
Dec 15, 2022
Helen A.
didn't like queuing outside in the freezing weather.

Overall: 7/10
Food: 10/10
Service: 6/10
Ambience: 5/10
Value: 10/10
Dec 13, 2022
Nabiha I.
Beautiful food. We found the service to be a little slower than would like. Very cramped cafe.

Overall: 7/10
Food: 10/10
Service: 2/10
Ambience: 6/10
Value: 7/10
Dec 04, 2022
Amanda S.
Not the best service. Didn’t acknowledge us and felt extremely rushed. Had to wait very long outside and nobody didn’t even greet us or say anything. But food was delicious and super tasty

Overall: 7/10
Food: 10/10
Service: 9/10
Ambience: 10/10
Value: 6/10
Nov 28, 2022
Daniel H.
Toilets are so disgusting !!!!

Overall: 7/10
Food: 9/10
Service: 6/10
Ambience: 8/10
Value: 9/10
Nov 15, 2022
Monika T.
The coffee and chocolate was great as usual, but the staff seemed very disorganised resulting in service being poor. The main waiter mentioned that the staff were new, so hopefully training will improve it. Overall it was ok.

Overall: 7/10
Food: 9/10
Service: 6/10
Ambience: 7/10
Value: 7/10
May 05, 2022
Megan K.
The place seems understaffed. Overpriced for what you get but if you love chocolate its a good choice. Our order was forgotten about and we had to prompt the waiter as he served someone who came in after us first.

Overall: 7/10
Food: 9/10
Service: 8/10
Ambience: 6/10
Value: 8/10
Jan 25, 2022
Niamh R.
Loved the experience of the shop and food very instagrammable. Please clean the toilet!!