Italian Bear Chocolate - Soho
41 Broadwick Street, London W1F 9QL
$$
Italian
Reservations
Booking Notes:
Due to the high volume of clients queuing outside our shop to get a table, we kindly request your utmost punctuality and inform you that we will not be able to keep your table for more than 5 minutes after your booking time.
Business Info
- Address: 41 Broadwick Street, London W1F 9QL
- Cross Street: Lexington street
- Cuisine: Desserts | Italian |
- Cost: | Inexpensive
- Category: Coffee Shop
- Star Rating:
- Reservations: Recommended
- Dress Code: Casual
- Meals Served: Brunch | Lunch | Dinner | Other |
- Parking: Street |
- Payment Options: VISA | Amex | MasterCard | Discover | Diners Club | JCB | PayPal | Cash | Apple Pay | Android Pay | Debit |
- Corkage Fee: N/A
- Website: https://www.italianbearchocolate.com/
- Phone: +44 (0) 20 7437 1584
- Features: Catering Services, Outdoor Seating, Takeout Available, Working Fireplace, Cooking Classes, Free Wi-Fi, Tea Service,
- Occasion: Child Friendly, Romantic Dining, Dining Alone, Business Dining, Meet for a Drink, People Watching, Quiet Conversation, Special Occasion, Quick Bite, Trendy / Hip, Celebrity Spotting, Date Night,
Photos
Business Hours
Reservations Available
- Monday
- All Day - Chocolaterie Cafe' 10:00 - 23:00
- Outdoor 10:00 - 23:00
- Tuesday
- All Day - Chocolaterie Cafe' 10:00 - 23:00
- Outdoor 10:00 - 23:00
- Wednesday
- All Day - Chocolaterie Cafe' 10:00 - 23:00
- Outdoor 10:00 - 23:00
- Thursday
- All Day - Chocolaterie Cafe' 10:00 - 23:00
- Outdoor 10:00 - 23:00
- Friday
- All Day - Chocolaterie Cafe' 10:00 - 23:00
- Outdoor 10:00 - 23:00
- Saturday
- All Day - Chocolaterie Cafe' 10:00 - 23:00
- Outdoor 10:00 - 23:00
- Sunday
- All Day - Chocolaterie Cafe' 11:00 - 22:30
- Outdoor 11:00 - 22:30
F.A.Q.s
Frequently Asked Questions- How long will you be keeping my table for until I arrive?
- Due to the high volume of clients queuing outside our shop to get a table, we kindly request your utmost punctuality and inform you that we will not be able to keep your table for more than 5 minutes after your booking time.
Customer Reviews & Ratings
4.62 out of 5 stars based on 900 votes
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Mar 19, 2023
Zoe F.
Such a cosy, relaxed and friendly atmosphere. Level of service we received was exceptional. The staff were friendly, approachable and attentive. The hot chocolates were amazing as were the strawberries and cookies that we dipped into them. This is our second visit and we will definitely be back again!!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 27, 2023
Kerry L.
Lovely. Bit expensive but you only need the small portions as everything is so rich.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 25, 2023
Stacey N.
I travelled from Manchester with my 13yr old daughter off the back of a TikTok video showing the most amazing ‘triple’ hot chocolate that she had seen and now wouldn’t stop talking about! We made a reservation (good job we did as the place was packed to the rafters and the queue of people outside had to be turned away). Possibly one of the best coffee/hot chocolate/profiteroles I have tasted outside of Italy! This place is definitely worth a visit - we will definitely be coming again when we are back in Soho ❤️
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 22, 2023
Katy J.
Could not recommend this place more for chocolate lovers and for food lovers. We went with the intention of eating lots of chocolate and we actually started with the cheese boards and charcuterie boards which were incredible! We then (though we didn’t have too much space) ordered the chocolate and it was incredible- had to take away my cake as couldn’t finish it! The latte was delightful with the triple chocolate- couldn’t recommend enough!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 02, 2023
Cristina C.
Fantastic time there . Loved my hot chocolate and chocolate cake .
- Overall: 10/10
- Food: 10/10
- Service: 9/10
- Ambience: 8/10
- Value: 10/10
Jan 09, 2023
Elodie R.
Absolutely delicious hot chocolate and yummy croissant. We arrived first thing which is why there wasn’t much ambience. But that wouldn’t stop us from coming back again at the same time
- Overall: 10/10
- Food: 10/10
- Service: 9/10
- Ambience: 10/10
- Value: 10/10
Jan 05, 2023
Tomer P.
It was fantastic.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Jan 04, 2023
Deepak K.
Very good
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Dec 30, 2022
Gareth W.
Easily the best chocolate experience of our lives! Heaven!
- Overall: 10/10
- Food: 10/10
- Service: 9/10
- Ambience: 10/10
- Value: 10/10
Dec 30, 2022
Patricia D.
Absolutely delicious
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Dec 23, 2022
Rebecca J.
Lovely cafe with exceptional hot chocolate and cakes.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Dec 23, 2022
Kyle P.
Wow! Very decadent desserts! The triple chocolate cake was amazing! Excellent coffee too
- Overall: 10/10
- Food: 7/10
- Service: 3/10
- Ambience: 7/10
- Value: 8/10
Dec 08, 2022
Emilia P.
I did book the table there for my bday. Place look very messy. Plenty on dirty table not set up and people waiting out side. The menu was dirty with the chocolate all over. It’s takes 3 seconds to clean with wet cloths, There was only one waitress with long ginger hair cleaning and looking after costumers - I could see she was busy and she needed help. Very nice girl she did great job. Bless her.
We seat down there for 10/15 min with no waiting for someone ( that time there was only us and other table)I have to send up to call someone to be served. In mind time manager was taking selfies with rest of the stuff. Little bit unprofessional. Luck of team work there. Hot chocolate was good.
- Overall: 10/10
- Food: 6/10
- Service: 4/10
- Ambience: 5/10
- Value: 4/10
Nov 08, 2022
Laura H.
Very difficult to make conversation with serving staff, bordering on unfriendly.
London prices expected but overpriced for quality of food.
Chocolate undoubtedly delicious, however quality of food and overall dining experience not matched to bill!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Oct 20, 2022
Jane D.
Excellent
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 8/10
- Value: 10/10
Sep 08, 2022
Hannah B.
We had the chocolate cake with triple chocolate on top. Absolutely amazing!!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Sep 05, 2022
Neil G.
Really lovely quant place to over indulge on some delicious treats.
Fantastic, would definitely recommend
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Sep 02, 2022
Nicola P.
Lovely little place , can get busy so do book if you can
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Aug 11, 2022
Luise T.
It was an amazing experience. The chocolate was insanely delicious and the portions generous. We had a great time and would recommend going there any time. It is the best place for chocolate lovers!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Jul 03, 2022
Stuart O.
Excellent food, great value and really lovely staff. First class.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
May 03, 2022
Selena P.
Top chocolate Experience.
High quality and amazing triple chocolate cup.
We will come back as soon to taste again the delicious profiteroles
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Mar 17, 2022
Sally F.
The best hot chocolate in the UK
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Mar 13, 2022
Jodie B.
All I can say is wow food was amazing
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 25, 2022
ROBB B.
Love this place. Service and food are so good
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 8/10
- Value: 8/10
Feb 18, 2022
Richard P.
Absolutely amazing hot chocolate!! Pure indulgence, really really amazing! Great quality, and definitely leaves you wanting more. Will definitely be coming back.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 17, 2022
Amy T.
Said was one of the best chocolate places I have been too!! Triple chocolate everything what more could a chocolate lover need
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 09, 2022
Dawn L.
Amazing indulgent hot chocolate in a tiny cafe.
Great service every time
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 01, 2022
Ellen M.
Absolutely amazing, seen post on tiktok, showed it to the lady, and got exactly what we went there for, hot chocolate was amazing. It put us into a chocolate coma.... Lol
- Overall: 10/10
- Food: 7/10
- Service: 10/10
- Ambience: 10/10
- Value: 8/10
Jan 29, 2022
Ayano B.
I love SAID. Staffs are very friendly!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Jan 16, 2022
Julia J.
The best hot chocolate I’ve ever had
- Overall: 10/10
- Food: 9/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Dec 15, 2021
Salma Z.
The service was very friendly! The best thing was the chocolate cake with all three sauces on- genuinely to die for!!! Did order a hot chocolate but wasn’t as expected! Some amazing choices available though! An absolute must!!!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Nov 27, 2021
Graeme T.
Fantastic little spot for chocoholics
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Nov 26, 2021
Noni A.
Nathaniel was great
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Oct 30, 2021
Faysal A.
Best hot chocolate in the world. Special thanks to Sylvia for providing us a good service
- Overall: 10/10
- Food: 10/10
- Service: 9/10
- Ambience: 8/10
- Value: 9/10
Oct 28, 2021
Kylie T.
Incredible and a real experience
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Sep 12, 2021
Elizabeth L.
Really enjoyed it. Delicious chocolate, great service, arrived early, seated immediately. Great
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Sep 11, 2021
Debbie W.
The best cake ever. Well worth the visit
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Jul 11, 2021
Sian G.
Excellent service, delicious hot chocolate.
- Overall: 10/10
- Food: 9/10
- Service: 10/10
- Ambience: 10/10
- Value: 9/10
Jun 04, 2021
Tamara B.
Friendly staff, nice background music and lots of chocolate options!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
May 24, 2021
Davida G.
We spent such a lovely afternoon at Said.
We went there for our friend's birthday and the staff was so nice. They helped us making her birthday treat special.
We got different types of hot drinks and cakes and they were all amazing.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Dec 12, 2020
Shanie E.
Amazing!
- Overall: 10/10
- Food: 10/10
- Service: 8/10
- Ambience: 10/10
- Value: 10/10
Dec 09, 2020
Rodanthi D.
Amazing place! I think we visited a super busy day and more service was needed.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Dec 04, 2020
Yasmin B.
Loved everything! Best hot chocolate ever!!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Oct 13, 2020
Reece M.
Very good ☺️
- Overall: 10/10
- Food: 7/10
- Service: 5/10
- Ambience: 5/10
- Value: 5/10
Oct 06, 2020
Emma M.
Felt rushed out towards the end. Weren’t allowed to buy any truffles or pralines for take away.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Oct 01, 2020
Aashi B.
Amazing
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Sep 29, 2020
Harleena J.
Thank you to the staff who were working during the evening/night of 27/09. It was my brother’s birthday and the staff went above and beyond to decorate the slice of cake and sing him happy birthday. They really topped our night. Thank you!!!
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 8/10
- Value: 8/10
Jul 10, 2020
Lolley S.
The waiters were really nice and polite and also very professional.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Jul 06, 2020
Melody L.
I loved the vibe of the place, a mix of industrial feel with warmth at the same time. Service was extremely caring. Food was delicious: their savoury menu offers simple Italian recipes using the best quality ingredients freshly made on-demand, while all cakes are baked on the day by their in-house pastry chef. Then the option adding melted chocolate over any dessert is the most indulgent but satisfying thing ever! (Ask for "Triple Chocolate" add-on, and you'll get melted dark, milk and white chocolate poured over anything you like!) They also offer that option when ordering hot drinks: the melted chocolate is then poured on the edge of the cup... that you end up licking! Back to childhood... so in short, I couldn't recommend this place enough if you want to eat delicious fresh food & indulge yourself in some chocolate treats, whether on a date or with a group of friends.
- Overall: 10/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Jul 06, 2020
Elyes C.
Great places that’s why it’s my regular but sadly never a discount given
- Overall: 9/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Feb 11, 2023
Katherine H.
A little gem of chocolate paradise.
- Overall: 9/10
- Food: 10/10
- Service: 7/10
- Ambience: 10/10
- Value: 10/10
Dec 28, 2022
Efrat U.
Service was a bit slow
- Overall: 9/10
- Food: 9/10
- Service: 10/10
- Ambience: 9/10
- Value: 8/10
Dec 20, 2022
James M.
Fantastic drinks. Best hot chocolate have ever had. Waiter was very attentive and polite. One negative, menus were “soiled” but would definitely go back - fantastic!
- Overall: 9/10
- Food: 8/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Dec 01, 2022
Rebecca K.
Food was very expensive but nice I bought three hot chocolates a waffle and the strawberries covered in chocolate this was £41
- Overall: 9/10
- Food: 9/10
- Service: 8/10
- Ambience: 8/10
- Value: 9/10
Oct 01, 2022
Jackson H.
Really friendly staff, amazing food/drink too! Would deffo recommend and go again
- Overall: 9/10
- Food: 10/10
- Service: 8/10
- Ambience: 8/10
- Value: 9/10
Sep 24, 2022
Yasmin J.
Incredible experience to have the (rightly) famous hot chocolate. Really delicious and good value too. Service was pretty good, ambience was chilled out and casual, food was wonderful. A real treat.
- Overall: 9/10
- Food: 10/10
- Service: 8/10
- Ambience: 8/10
- Value: 8/10
Aug 25, 2022
Aimee B.
I want to say its awful, so that I can always get a table when I want one. But the truth is, it's chocolate heaven!!! The BEST hot chocolate ever! We've tried the waffle, crepe, carrot cake, and all delicious. Can't wait to go back
- Overall: 9/10
- Food: 8/10
- Service: 9/10
- Ambience: 6/10
- Value: 8/10
Jul 13, 2022
Jackie C.
Great food for chocolate lovers also good range of simple Italian bites.
- Overall: 9/10
- Food: 10/10
- Service: 9/10
- Ambience: 10/10
- Value: 10/10
Mar 06, 2022
James H.
The staff are busy but friendly, we came for the hot chocolate and it was everything I hoped it would be. We had some cannoli and a croissant which were lovely too, would definitely go back for savoury food which looked delicious. Super chill, all the moulds on the wall wand and ambiance all great
- Overall: 8/10
- Food: 8/10
- Service: 8/10
- Ambience: 8/10
- Value: 8/10
Mar 08, 2023
Matilda R.
The food was good and the staff pleasant but the toilet facilities available were very unclean and really gross.
- Overall: 8/10
- Food: 9/10
- Service: 10/10
- Ambience: 8/10
- Value: 9/10
Feb 21, 2023
Andrea A.
Food was delicious. Service good. A little cramped obviously but that added to the atmosphere. Toilets lacking hot water.
- Overall: 8/10
- Food: 10/10
- Service: 9/10
- Ambience: 10/10
- Value: 8/10
Nov 02, 2022
megan s.
The best hot chocolate ever! Lovely little place with friendly staff, bit expensive but was a nice treat to end our perfect day in London x
- Overall: 8/10
- Food: 10/10
- Service: 6/10
- Ambience: 7/10
- Value: 10/10
Oct 06, 2022
Elin G.
Gorgeous food & drinks. Easily lived up to the hype. Wait staff couldn’t understand what I was saying so we ended up with one order when there was two of us though. One member of staff actually straight up couldn’t take our order and passed us off to someone else because he didn’t know what I was trying to order. Also the chairs need a serious upgrade because it’s uncomfortable to sit in the cafe. Good value for money too, was expecting it to be more expensive than it actually was.
- Overall: 8/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 10/10
Mar 27, 2022
Karolina B.
Amazing place! Tase equals heaven! Downfall very limited space. Stilll highly recommended. Best chocolate in town!
- Overall: 8/10
- Food: 6/10
- Service: 9/10
- Ambience: 9/10
- Value: 7/10
Feb 27, 2022
Mike L.
We tried the Hot Chocolate and it was just to rich for us to enjoy. Others must love it though as the place was very crowded.
- Overall: 8/10
- Food: 8/10
- Service: 6/10
- Ambience: 7/10
- Value: 7/10
Dec 31, 2021
Aoi K.
Nice food, nice service. I’ll visit the cafe again sometime.
- Overall: 8/10
- Food: 8/10
- Service: 7/10
- Ambience: 10/10
- Value: 8/10
Oct 29, 2020
Lewis C.
We had a very nice experience. The waiter was really good, he didn’t rush us but made us feel welcome. The chocolate was very tasty, my partner had a savoury dish, I had the caramel tart. We were both very happy with our meals, I’ve not managed to find any where quite like this place, and was not disappointed
- Overall: 8/10
- Food: 10/10
- Service: 6/10
- Ambience: 9/10
- Value: 10/10
Oct 20, 2020
June N.
The service was slow, but when the waiters came they were very nice. You did feel a little like you was bothering them when you wanted something, but the food is always exceptional and makes up for the service. They just needed more staff.
Excellent food though. Can’t say that enough times. Thanks Said.
- Overall: 7/10
- Food: 8/10
- Service: 4/10
- Ambience: 10/10
- Value: 10/10
Feb 23, 2023
Migle S.
Me and my friend when to have dinner and the pasta took about 30 mins to arrive it was warm which was great but the taste was like pasta made from canned sauce not worth the price. But oh my god the dessert is the best thing ever. The hot chocolate is something out of this world. Will highly recommend to go for desserts you will not be disappointed!
- Overall: 7/10
- Food: 7/10
- Service: 8/10
- Ambience: 7/10
- Value: 6/10
Feb 20, 2023
Nicola M.
I think this is more a novelty as everything is so rich and sickly, very small shop so best to book but some seating is so low and not comfortable. Very over priced but again it’s the novelty of it. Small hot chocolate is enough as it’s like a cup of warm ganache, chocolate cake was very nice though. Toilets are outside and filthy.
- Overall: 7/10
- Food: 7/10
- Service: 3/10
- Ambience: 6/10
- Value: 6/10
Feb 08, 2023
Amber J.
We had the cake and hot chocolate of course! But the service was so slow! Had to wait 30 minutes to get a piece of cake and then had to wait longer for hot chocolate. Didn’t have much time to eat and drink as you only have table for an hour. There was only 4 of us and it wasn’t busy
- Overall: 7/10
- Food: 7/10
- Service: 6/10
- Ambience: 8/10
- Value: 10/10
Jan 18, 2023
Karen P.
Menu was massive not a lot to choose from…
Waited ages for 1 of our cakes to come out while everyone had there’s
Also the pancakes were cold not sure if they are meant to be served like that.
- Overall: 7/10
- Food: 7/10
- Service: 6/10
- Ambience: 7/10
- Value: 6/10
Jan 07, 2023
Gabriela P.
I couldn't wait to try the hot chocolate after experiencing very nice and tasty hot chocolate in Italy,. I thought finally I found this amazing shop in London(I travelled 2/3h to get to this shop ). Maybe my expectation was too high, is not bad but the sweetness make the hot chocolate impossible to eat, I been with 5 people and none of us finished the cup because of the sweetness, not even the dark version wasn't less sweet then mik chocolate. So I will never go back
- Overall: 7/10
- Food: 8/10
- Service: 6/10
- Ambience: 6/10
- Value: 7/10
Jan 05, 2023
Zoi K.
Hot chocolate was great. Chocolate cake was very dry as if it was sitting out for a long time. Toilets dirty, no toilet roll and no soap
- Overall: 7/10
- Food: 10/10
- Service: 8/10
- Ambience: 2/10
- Value: 7/10
Jan 04, 2023
Lucy A.
Drinks and food were great. However there was no background music or anything to it was weirdly quiet, no atmosphere at all
- Overall: 7/10
- Food: 10/10
- Service: 3/10
- Ambience: 7/10
- Value: 8/10
Dec 21, 2022
JAYNE B.
Lovely cake and hot chocolate. Grumpy server. Felt that we were an inconvenience
- Overall: 7/10
- Food: 7/10
- Service: 2/10
- Ambience: 6/10
- Value: 7/10
Dec 09, 2022
Crísthine G.
Não consegui nem tomar o chocolate, nem terminar o waffle. Algum ingrediente não caiu vem pra mim. Por outro lado, quando eu fui ao toilet fiquei enojada. Limpar seria o mínimo necessário. Não recomendo a ninguém.
- Overall: 7/10
- Food: 8/10
- Service: 3/10
- Ambience: 6/10
- Value: 7/10
Dec 08, 2022
Michael C.
Very indulgent treat, a one off.
Service non existent by staff who are completely disinterested to the point where it looks like they are being purposefully miserable and unhelpful. You would think the world was about go to end. Almost had to do their job for them. Weird and not wonderful.
- Overall: 7/10
- Food: 8/10
- Service: 10/10
- Ambience: 5/10
- Value: 8/10
Nov 04, 2022
Annah F.
Was hoping being for a birthday something would of been made special for the occasion but didnt
- Overall: 7/10
- Food: 8/10
- Service: 3/10
- Ambience: 6/10
- Value: 7/10
Oct 04, 2022
Marie F.
One of the staff was rude and not approachable.
- Overall: 7/10
- Food: 8/10
- Service: 4/10
- Ambience: 7/10
- Value: 7/10
Dec 30, 2021
Mariam H.
We had to wait outside despite having a table booking, which we could literally see from the outside as there was a table for 4 with a 'reserved' sign on it. After it became clear we were going to have to keep waiting and our children were tired and hungry we just walked in regardless and spoke to the male staff behind the counter who apologised for the treatment and welcomed us to sit down at the table we had reserved. The food is a bit overpriced, but is very rich and definitely doesn't taste cheap. The quality is good.
The cafe itself is small, but the ambience and decor as well as display of chocolate on the counter is nice. Our children were fascinated with the display of chocolate moulds above the fireplace. Great touch. I loved the fact there was a clothes hook behind our seats (so handy!). The toilets are outside (but at least there are toilets).
I would consider returning with a tourist friend as it's a novelty cafe ... but the major downside is the slow service. You will be ignored for a long time. Once you do get service the staff themselves are fine in terms of their temperament... though they do get orders mixed up it seems. It's just so very slow. Therefore allow for plenty of time if you have children as they get hungry and impatient and when you have to wait 20mins just to catch a staff member's eye this can be difficult. We probably would've ordered more food, but it took ages just to get a menu and we didn't want to waste even more time looking so we quickly ordered what we came for (the chocolate cake and hot choc) as we could see waiting times to get the food were long also. In short, it's good quality food and a nice small cafe space, but they need more staff if they want to get repeat custom with people coming back.
- Overall: 7/10
- Food: 9/10
- Service: 3/10
- Ambience: 8/10
- Value: 9/10
Dec 29, 2021
Lizzy L.
I love Said but the new staff are not good ! Slow service and not good manners .,, I’ve been at Said few times in the past the staff was great
- Overall: 7/10
- Food: 10/10
- Service: 6/10
- Ambience: 9/10
- Value: 10/10
Nov 24, 2021
Sophie S.
Hi, food and atmosphere was great. Although it took a while to be served and you always had to wait quite a while for a member of staff.
- Overall: 7/10
- Food: 10/10
- Service: 2/10
- Ambience: 7/10
- Value: 6/10
Oct 31, 2021
Ravinder N.
Food amazing! A bit pricey. We arrived 20mins late, I called twice to inform them, the waitress was quite snappy about it, even though our table wasn’t even ready. When ordering she was busy looking around.
- Overall: 7/10
- Food: 5/10
- Service: 6/10
- Ambience: 8/10
- Value: 8/10
Dec 11, 2020
Amy I.
Hot chocolates delightful as always but very slow due to the number of staff working and savoury food could have been better. Appreciated the gesture of free strawberries because of delays.
- Overall: 7/10
- Food: 10/10
- Service: 10/10
- Ambience: 10/10
- Value: 7/10
Oct 15, 2020
Ameena R.
Tables were very close together- not socially distanced
- Overall: 7/10
- Food: 10/10
- Service: 7/10
- Ambience: 7/10
- Value: 10/10
Oct 12, 2020
Gemma D.
Was a little short staffed so there was a small wait but it was fine
- Overall: 7/10
- Food: 9/10
- Service: 3/10
- Ambience: 10/10
- Value: 5/10
Aug 28, 2020
Rachel B.
Service was very slow, but drinks were great
- Overall: 7/10
- Food: 7/10
- Service: 6/10
- Ambience: 10/10
- Value: 4/10
Aug 19, 2020
Azmina M.
I had heard a lot about this hidden gem so i decided to go and do a review for my insta page mummyt1me. However most of the things on the menu were not available. The lady serving was all alone she was actually run off her feet as she also had walk in customers. I found the food really over priced. We got 9 strawberries for £9 that was crazy. Luck the government had the 50% scheme in place. That too the lady said i can only give it to three of you not all of you. She was highly confused.